Refund policy

However, your satisfaction is our top priority. If your item arrives damaged, defective, or incorrect, we will make it right immediately.

1. Conditions for Replacement or Refund

We offer a free replacement or full refund within 30 days of delivery if your order falls under any of the following categories:

  • Manufacturing Defect: Damaged fabric, broken seams, or printing errors (blurry prints, incorrect design, wrong placement).
  • Incorrect Item Sent: Wrong size, style, or color compared to your order confirmation.
  • Damaged in Transit: Package arrived noticeably damaged or torn.

2. Non-Refundable Cases

We cannot accept returns or offer refunds for:

  • Customer error in selection (wrong size, color, or design selected during checkout).
  • Incorrect shipping address provided by the customer.
  • Items returned without prior contact and authorization from our team.

3. How to Request a Replacement / Refund

To submit a request, please follow these steps:

  1. Contact us within 30 days of receiving your package.
  2. Email vatungllc@gmail.com with the subject: [Return/Refund Request] - Order #YourOrderNumber.
  3. Provide clear photos or videos showing the issue or defect, as well as the shipping label attached to the package.

Once verified, our support team will process your request for a replacement order or a full refund back to your original payment method within 3 to 5 business days. You generally do not need to ship defective custom items back to us.

4. Contact Information

If you have any questions regarding our Return & Refund Policy, please reach out to us:At VATUNG LLC, every order is custom-printed just for you. Because each item is unique and made-to-order, we do not accept returns or exchanges for buyer’s remorse (e.g., ordering the wrong size, color, or changing your mind).

  • Company Name: VATUNG LLC
  • Email: vatungllc@gmail.com
  • Phone: (+84) 979-338-221
  • Address: 2474 CLARION LN, FORT COLLINS, CO 80524, US